At xiaohenshiliulianmm Holdings, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds.
You may cancel your order at any time prior to shipment. Once your cancellation request is processed, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be in their original condition, unused, with all tags attached, and in the original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing time.
Only the cost of the merchandise will be refunded; original shipping charges are non-refundable unless the return results from our error. For items purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order details and we will investigate the matter promptly.
For any questions regarding our return and refund policy, please don't hesitate to contact our customer service team:
xiaohenshiliulianmm Holdings
287 Granville St, Vancouver, BC V6C 1S4, Canada
Phone: +1 604-555-0374
Email: [email protected]
